Servana ERP’s Service Contract Management module is designed to simplify and automate the complexities of managing service agreements for customer equipment in the field. With flexible billing options, automated meter-based charges, and seamless spare parts provisioning, our system ensures efficiency, accuracy, and profitability in service contract operations.

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Key Features of Service Contract Management

✅ Comprehensive Contract Setup & Billing Rules

• Service contracts define billing rules based on service agreements, ensuring accurate and transparent charges.

• Supports multiple charging models, including:

  • Print & Copy Meters

  • Scan Meters

  • Coverage Meters

• Multiple meter types can co-exist within a single contract, allowing for flexible and granular billing arrangements.

 

✅ Additional Charges & Custom Pricing

• Beyond meter-based billing, contracts can include:

  • Base service charges for routine maintenance.

  • Rental fees for equipment leasing.

  • One-time or recurring charges based on customer agreements.

• Built-in pricing escalation rules allow for automatic updates based on predefined contract terms.

 

✅ Spares & Consumables Provisioning

• Define which spare parts are included at no cost and which are chargeable.

• Set up usage thresholds for consumables like toner and ink, ensuring proper tracking and cost control.

• Automate provisioning based on contract rules, reducing unauthorized usage and oversupply issues.

 

✅ Flexible Billing Frequencies & Contract Management

• Supports various billing cycles (monthly, quarterly, annually).

• Allows contracts to be grouped by contract category and assigned to specific business units within the customer’s organization.

• Contracts can be linked to automated billing runs, ensuring real-time updates and minimal manual intervention.

 

✅ Complete Visibility & Real-Time Insights

• Access a 360-degree view of all contract-related activities from a single dashboard.

• Track:

  • Service Cases & Work Orders associated with the contract.

  • Invoice History & Billing Details for accurate financial reporting.

  • Profitability & Cost of Sales at a contract level.

  • Meter Readings & Usage Trends for proactive management

 

Why Choose Servana ERP for Service Contract Management?

• Eliminate manual errors with automated contract-based billing.

• Reduce administrative workload with built-in escalation rules & automated updates.

• Optimize profitability by tracking service costs, meter usage, and consumables in real-time.

• Enhance customer satisfaction with transparent, well-managed service agreements​

 

Take Control of Your Service Contracts

With Servana ERP, service contract management is no longer a burden—it’s a powerful tool for revenue growth and operational efficiency.

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